Originally Posted by
theshaun
Because I'm new to Bonvoy, it's easy for me to see this. I have two activity line items:
- Bonus (foregoing housekeeping) - 1,500 points earned
- 5 night stay - 1,740 points earned
My total points though shows only, 1,500 and my nights as 5. My expectation is that my total points would show as 3,240 (1,500+1,740)
Since both bonus points and nights posted quickly, I assumed the stay points would too. I do have a final bill and it says it may take up to 7 days. That's today. No big deal, but being new to the program and likely to stay at this property a few more times this year, just thought I'd keep an eye on things and check in with those here who are more experienced.
Originally Posted by
Marriott Bonvoy Lurker
Hi theshaun,
If you'd like us to look into this for you, please feel free to send a Private Message with your full name, email address, and the dates and location of the stay.
Thanks!
Originally Posted by
theshaun
Thanks, I'll keep an eye on it for now to see bad the wait its before I give up and reach out.
Coming back in here for an update.
I reached out to Bonvy via the missing stay form. No surprise, first response, canned message, said that the stay had posted. Kinda true, the nights are there and the line item is in the activity. I replied, explaining the situation again.
Reply #2 - Same message as the first reply but this time saying that I earned 1740 points. Starting to get funny, because if they bother to look at my actual points balance, they would see that it's less than what was supposed to be credited. I replied again...
Reply #3 from Bonvy: This one is great! I was told to switch browsers or clear my cache! I've been using the app the whole time but hey, maybe I should log in online and check... nope still 1500 points. I replies, but have yet to get a further response.
I'll continue to play tag a bit longer before reaching out to
Marriott Bonvoy Lurker .
Part of this is just seeing how well (or not) Bonvoy service is if I'm going to be visiting my office on the regular and where I decide to park my loyalty. I have at minimum 25 more nights to book at this locale this year. Next trip will be in a month, and I'll be deciding between this property or the nearby Fairmont.