Normally this is my plan, but we have not reached a Swede yet! Today's call resulted in some positive news: "you are rebooked and, yes, we realize the website is giving wrong information. Just ignore it". Since the last calls, it seems that the word has been given to the call centers that there is a problem with the website information. Yesterday's call was rather agressive as the agent was clearly frustrated and wanted to push the issue back at us, but hopefully the problems were escalated and SAS realizes that there is a problem.

Still not happy that they cannot have a working IT system as we need to pay downpayments soon for our holidays. Not a great feeling to have a system showing that you are not rebooked when phone agents confirm that we are. I might have trusted SAS years ago, but these days I have no faith whatsoever. This trip involves our last AMEX 2-4-1 and I just want to be done with SAS as a regular customer. Guess this is there way to keep me involved longer :-(