Originally Posted by
Wigg
Ill be looking for the update as I usually employ the same strategy for Mrs. W and me.
I was surprised about no priority but I guess everyone is a revenue customer (or flex redemption) so most guests are somewhat "equal". (I know there are lots of variations in prices but let's not debate that). If AC wants it to exclusive and " equal" then they need to provide the capacity to make it happen.
I got a pretty quick response from Customer Care. No offer of compensation, but I didn’t ask for any and wasn’t really expecting anything given that I didn’t ask and eventually got into the Signature lounge, albeit for only 25 minutes before having to leave to board. 7000 points wasn’t worth it for my wife to have 25 minutes in the lounge, so I won’t be doing that again.
Here was the response:
“As you've mentioned, you had the opportunity to visit our Signature Suite in Vancouver recently, and had to wait in a line due to the Suite being at capacity. This not the experience we want for you, nor the one our teams wish to deliver.
While I'm not aware of any changes forthcoming to accessing the suite for our top tier members, I will be sending a copy of your comments to our Brand Loyalty Department responsible for the Maple Leaf and Signature Suite for their information and internal review on this matter.
Thank you again for taking the time to bring this matter to our attention. We genuinely hope your next trip will be more reflective of the standard of service we strive for.”