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Old Jun 9, 2025 | 12:13 pm
  #6  
Fruitflyer
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Join Date: May 2023
Location: ARN
Programs: EB
Posts: 279
Originally Posted by livious
I get beta versions, but this is totally unfinished. The crazy thing as that it shows suggested flights that would work for us, but we simply cannot confirm them online. We only have the option to cancel with a refund or "find other flights", which does not work. Arguing with SAS phone agents now as they told us again that we need to confirm the flights online, which is simply not possble. Last time I called I was told that we were confirmed on the new flights, but today's call proved otherwise. At this point we are not even sure if we are rebooked as the phone agents refuse to deal with the issue (btw, this is the Gold line) and push it back to the website...which doesn't work.

I am intrigued that self-accomoation has worked for you, so I am wondering why the sytem doesn't accept the rebooking as it is only a 25 min different. It seems rather straightforward for the phone agents to handle this, even if the website does not work. Guess we wait and try again.
Just HUACA. There's a lot of incompetent CS agents since the change. best of luck!
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