Originally Posted by bj27

Hi all,

Booked an Aeroplan award ticket for departure today DEN-(UA)-YYC-(AC)-LHR. The UA leg is in economy and the AC leg is in business. Departure time is 4:00pm out of DEN with a ~2 hour connection in YYC.

DEN has been battered this week by delays due to afternoon thunderstorms, resulting in a lot of delayed flights, so even as a very frequent flyer, am feeling on alert

Given AC ticketed this but UA is the first operating carrier, what are my options if the UA flight gets delayed / what is the best method of recourse?

My thought was I would ask someone (not sure if I would ask UA or AC given that it's AC ticketed) to throw me on one of the direct DEN-LHR flights (UA has 2 departures, BA has 1 departure). There's also an EI departure to DUB in the evening that potentially could work. If allowed, would J be permitted assuming there's space?

Not totally looking for all of the answers, but at least who (UA or AC) is the right party to talk to. Everyone knows that in IRROPs, time is of essence

Thanks in advance!