Originally Posted by
m907
It's not, but for a company which was profitable every year with upfront pricing and refusing to nickel and dime customers, it's a betrayal.
Betrayal? It's not personal, it's just business. If that upfront pricing had kept industry leading margins, we probably wouldn't be having this conversation. Instead, it led to a middle of the pack performance behind several airlines that were "nickel and diming" customer for millions of dollar in income.