Originally Posted by m0hamed

My last review was of a suite where the water pipes in the sinks were physically disconnected by engineering without any warning and rather than telling us the room was unserviceable, they expected us to occupy a room where we couldn’t wash our hands. I originally called because there was no water. I asked them to look into when we were out and came back to the below. No message, no note, no acknowledgment or contact. The water had been disconnected prior to our arrival and we only discovered the below when my husband looked under the sink.

I called the Duty Manager who argued there was nothing wrong with the room. I had to get Hyatt Consumer Affairs to intervene.

Never experienced anything like it in all of my years travelling. First hand accounts are ‘credible.’ I have absolutely stayed multiple times at this property, always in suites.

We checked out and moved to the GSY where Sholto’s team had the suite ready in 20 mins and a bottle of Vueve because he understood how appalling this experience was.

The GSY outshines the Churchill in every way, except the suites are smaller. The service is far more polished, F&B far superior, and the product newer and more modern.

All hotel chains offer elites late checkouts while also honouring standard check in times. This isn’t unique to one property.

If you’re willing to pay 500GBP for a mediocre hotel with a zoo like breakfast, go for it. I choose to spend more and moved my stays to the Rosewood. I will never return to the Churchill.

I’ll never understand posters who dismiss real experiences at a property and defend terrible behaviour because it doesn’t fit their view.