Nobody is arguing about that 3pm isn't the check in time. And the posted checkout time right next to it 12:00 PM. So obviously, that isn't the controlling statement for globalists, especially in the case of TSUs.
It is a physical impossibility to have a) 4pm checkouts, b) maximum suite availability for TSUs and c) to have the suites ready at 3pm if someone has utilized at 4pm checkout.. One thing has to give otherwise you have more constraints than degrees of freedom. Which would you give up?
They have always treated me excellently - and I've been there many times. Sorry if you haven't felt like it's great hotel, but saying it's terrible and mediocre just makes the whole post lose credibility.