Provide prompt refunds

You can get a refund for your fare and any fees if your flight is significantly disrupted or oversold, and you choose to not accept our rebooking options or other compensation offered.

Significantly disrupted flights include:

• Canceled flights
• Flights with a schedule change or delay of at least 3 hours domestically, or 6 hours internationally
• Flights where a customer is downgraded to a lower cabin of service
• Flights where the origin or destination airport changes, or the number of stops increases, from the customer’s original booking