Originally Posted by lovetotravelcheap

Update: As a recap, back in September of 2022, I had a seat in Business class that was downgraded to Economy. LAX-MAD on Iberia. This was an award ticket that was redeemed with American Airlines AAdvantage miles. Iberia never responded to the online complaint that was submitted. So I turned to AESA. The link to submit a claim online did not work at the time so I sent in the forms to them by snail mail. Never heard anything back. Many months later, the links ended up finally working so I submitted a complaint online. In July of 2024, I received a reply from AESA with a complaint number and it mentioned that within 90-120 days, I would receive a response from them stating what my rights are. I still have not heard anything and it's been over 230 days since they replied. Is it time to turn this over to a EU261 claims broker or just continue to wait? Any recommendations for a good broker that knows how to deal with award redemptions rather than revenue tickets? It's a little bit more complicated to figure out the compensation you're owed on an award ticket. Thank you.