Provided BRG evidence of a lower rate found on
booking.com under the exact same conditions for the exact same dates, both flexible rates tax inclusive and booked within minutes, Marriott refuses to grant.
Explanation - 'two days later we found another rate, exclusive of taxes and is now same on both booking and bonvoy'...no matter how many follow-up emails with attachments documenting exact same reservations...
Time to go to other chains.
Residence Inn in Geneva, stay in August for family of five for four days - 1367 CHF on booking and 1504 on Bonvoy.
Mariott's explanation:
"I am unable to approve your claim because at the time of my review the rate found on competing site is same as the rate on Marriott.com.
Competing Site: Booking.com
Competing Site Rate: 709.20 CHF excluding taxes & fees.
Marriott.com Rate: 709.20 CHF excluding taxes & fees."
Never mind that I provided evidence of the rate booked on both sites, nothing.
Really, time to move elsewhere.