Originally Posted by
kauppias
this is one area where hyatt falls behind the competition IMO, a globalist should not be walked and if they are there should be specific comp for that, making it less likely for a glob to be walked. That said I have never been walked from any chain but friends have been walked many times from marriott etc and the comp does make up a little for the trouble
For me - 9/10 times I’d be happy to be walked. Who wouldn’t want a free 25,000 points or comped stay at another hotel? It’s like free money. The other 1/10 would be birthdays or anniversaries which are special occasions, I’d usually use a SUA on so much less likely to be walked.
The specific comp is that the hotel is to pay for a free night at a comparable hotel. Usually, if it’s midnight there’s no manager on duty to authorize or set that up so it gets sent to Hyatt and the best they can do is issue points instead. Considering 25k points is worth about $500 US that’s pretty good compensation IMHO.