Originally Posted by
LondSE1
I became GGL for the first time, I thought the new BAC might send out a welcome pack with card and luggage labels but its now June and nothing. Not even a thank you for your loyalty.
I know that this lack of respect for customer loyalty maybe the norm but I was hoping it would get better with the emphasis on premium customers.
It may well do, but it will be at least a year or two before GGL numbers adjust to the new norm. Currently there are perhaps more GGLs than normal due to the double counting of flights in the short year and some people taking extra flights last year to make GFL, hitting GGL in the process.