I was having problems booking an award ticket using AS miles for an AA flight. Could get all the way to end and pressed purchase then it would say couldn’t confirm. I called CS and they were able to get the ticket booked. However as a 100K one world emerald when I went onto AA app it wouldn’t let me choose premium seats. I called AS CS back and they said AA may have rules about “free” tickets.

Correct me if I’m wrong it’s not free first of all, second I’ve been using miles to fly numerous AA flight (just did yesterday) and was able to immediately select premium seats and get free bag checks.