Originally Posted by
Hechte
I asked at the front desk about the welcome Mai Tai drinks and they said this was discontinued three weeks ago.
i also asked about the daily Bonvoy elite amenity and was told they have different chocolates each day.
Just ask at the front desk and they will give you the day’s chocolate selection.
I guess I’ll have to take succor with the couple of gallons of free second-rate Mai Tais sucked down over the years, but this does seem a bit short sighted as more often than not peops order appetizers to soak up the alcohol. I’m sorry to see the aloha spirt erode at the BR and worry that this claw back will wash over staff who may take it as permission to let their customer service degrade. The BONVOY snowball just continues to roll downhill picking up bits and pieces on the way down.
Not that the Grand Wailea didn’t lead the way on the block, no longer giving leis to all and umbrellas to elites.