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Old May 29, 2025 | 5:57 am
  #24  
ExArkie
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Originally Posted by GuyIncognito17
The one thing that confuses me about this incident is how it resulted in several calls from the GM and inconsistent messaging from Bonvoy CS.
The inconsistent messaging from Customer Service was most likely due to their not receiving correct or complete information. Similar to the post that fails to mention what Gold perks were not offered. Maybe they made too definitive a statement to start, then backed off with more information.

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