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Thread: Different amount of points deducted than shown during booking process
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Old May 29, 2025 | 5:46 am
  #19  
htb
All eyes on you!
20 Years on Site
 
Join Date: Aug 2005
Programs: TK*G, UA*S, PC Diamond Amb, Marriott Life Platinum
Posts: 4,716
After a year of not using Marriott award nights, I'm back in the game.
  • I had a reservation for 35000 points and have seen that the price has gone down to 33000 points.
  • I used the "modify reservation" function to change to the new points rate.
  • I'm told that 2000 points will be returned to my account.
  • I confirm the change.
  • The reservation now shows "33000" points.
  • No refund of 2000 was credited to my account.
This is so disappointing and so frustrating...

Edit: it looks like the points were added to my total points without a visible activity. Oh well...

HTB.
Last edited by htb; May 29, 2025 at 6:00 am
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