Originally Posted by
lcylocal
I wonder if there are some staff shortages again? In my experience if you only wish to drop a bag it can be quicker to use self drop in this circumstance, leaving staffed desks for those who need them.
Well, at the weekend, the economy line was moving faster than the business line simply because they were just so many economy desks open and only three for CE, and one of those seemed to be prioritising the First/Gold queue. There was a time when senior staff would take people from the front of the business queue and direct them to economy desks when they became free. But that doesn’t seem to have happened of late.