This is a known issue, as they give conflicting information even in their Instagram page
I asked about the Double Status Miles journey promotion via their Instagram and each different customer service gave me conflicting information.
One of them even told me to check TK website... which directs me to their Instagram page again
I don't know if this information could help status and miles chasers, but there is an ongoing promotion of Double Status Miles for flight between Istanbul and these following cities:
Mauritius, Entebbe, Seattle, Kuala Lumpur, Lefkosa, Oslo, Erbil, Kathmandu, Sarajevo, Buenos Aires
You can read the details here:
Ticketing Dates: May 17- May 27, 2025
Travel Dates: June 10 - July 20, 2025
If I get the double miles, I only need to fly KUL-IST-KUL in Q class (outbound 5,199 miles) and P class (inbound 1,299 miles) to collect a total of 25,000 miles within the first year of the status challenge. Still short of 9,074 miles.