If this is the case wwtknoyb , I'd initiate a new customer service inquiry via email (as opposed to chat, WeChat, or calling). Stating your case in the initial email shouldn't take more than 5 minutes. Then, you'll get a lot of emails over the course of the following 3 days, and maybe a few phone calls. The primary advantages of email are 1: requires less actual time on your part, and 2: a much cleaner paper trail. The primary disadvantage is that the overall resolution time is longer. But, since you already made it to your destination, there isn't much downside to giving it 3 days to work its way through their system.