Originally Posted by
moondog
As you can probably glean from my recent posts to this thread, I deal with Ctrip customer service quite often.
While some of my interactions have been frustrating, being able to talk with a human immediately is pretty nice, and we always reach a resolution that I'm okay with.
But, I've also learned that KISS principles (i.e. minimize the number of variables) are really important.
If I was in your situation (PKX-SHA cancelled), I would have focused on only three things:
1. Get the refund
2. Apply the value towards a new ticket
3. Ask them to bridge the gap between the cost of ticket #1 and ticket #2
Going the distance on point 3 is a waste of time (i.e. settle for the initial offer instead of fighting with them for 3 days to get something slightly better).
If you had dealt directly with HO instead, you would certainly have gotten your money back, but then you'd have been completely on your own.
Hello from Pudong Airport. Have checked in for the PVG-MEL leg successfully. Juneyao does not refund anything, nor pay the 60 EUR for PKX-WUX. They asked me for the cancelled flight no. and the boarding pass PKG- WUX. Less than ten seconds phone call and PVG-MEL was reinstated. Less than a minute later and I had my boarding pass.
Last minute China-Melbourne is expensive and I would have missed the Air New Zealand flights to CHC and WEL. I have only 12 hours in Melbourne.