Originally Posted by
wwtknoyb
As the Juneyao flights first leg from Daxing to Hongqiao Airport has been cancelled I tried to sort it out via Trip.com first. Absolutely useless. Tried it with three different Agents. They are incapable of solving the simplest things.
As you can probably glean from my recent posts to this thread, I deal with Ctrip customer service quite often.
While some of my interactions have been frustrating, being able to talk with a human immediately is pretty nice, and we always reach a resolution that I'm okay with.
But, I've also learned that
KISS principles (i.e. minimize the number of variables) are really important.
If I was in your situation (PKX-SHA cancelled), I would have focused on only three things:
1. Get the refund
2. Apply the value towards a new ticket
3. Ask them to bridge the gap between the cost of ticket #1 and ticket #2
Going the distance on point 3 is a waste of time (i.e. settle for the initial offer instead of fighting with them for 3 days to get something slightly better).
If you had dealt directly with HO instead, you would certainly have gotten your money back, but then you'd have been completely on your own.