Originally Posted by
KARFA
sounds reasonable, and i think we have all been recipients of something from ba which is outside of the normal rules/policy.
but presumably what follows from your comment is that sometimes they won't do it even if it appears there is no real cost to ba?
Actually, no. I find BA to be utterly inflexible, even towards GGLs. I have become accustomed to BA delivering the minimum to fulfil their contract and no more. Expecting anything beyond that leads only to disappointment.