Originally Posted by
dougzz
Sometimes good customer service is just making a simple change for someone, especially if that someone is a customer that’s clearly spent £££ with you, and the change has no real cost to you. Customer service is not always an absolute application of the rules.
sounds reasonable, and i think we have all been recipients of something from ba which is outside of the normal rules/policy.
but presumably what follows from your comment is that sometimes they won't do it even if it appears there is no real cost to ba?