Dear 240dae,
We are sorry for the confusion. Regarding the Benefits of Marriott Bonvoy® Gold Elite Status, please refer to our Help Article:
https://help.marriott.com/s/article/Article-22350 for the details.
If you can send a private message to us with below information, we will be pleased to look into further for your feedback.
- Your full name
- Your member account number
- Your email address associated with member account
- The relevant stay details (hotel name, stay date or confirmation number)
- The Customer Service Case number (if you have)
- The Gold Elite Member benefits you received from the hotel
Best Regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]