Hey CPH Flyer -
I'm happy to provide additional details regarding the ongoing issue with incorrectly awarded Level Points on multiple SAS flights. Below are the specifics:

• Flight: SK573 (ARN – CDG) April 7th
• Ticket: SAS Plus Pro Bio
• Booking Class: S
• Awarded: 1500 Level Points
• Correct Amount: 2200 Level Points
  
• Flight: SK580 (CDG – ARN) April 9th
• Ticket: SAS Plus Pro Bio
• Booking Class: Y
• Awarded: 1500 Level Points
• Correct Amount: 2200 Level Points
  
• Flight: SK1817 (ARN – AGP) April 19th
• Ticket: SAS Plus Pro Bio
• Booking Class: A
• Awarded: 1200 Level Points
• Correct Amount: 1900 Level Points

When I contacted SAS Customer Service by phone after the first flight, I was informed that they are aware of a system issue where the automated process sometimes fails to register the correct ticket type or booking class, resulting in incorrect point allocations. They also mentioned that the EuroBonus team is currently dealing with a high volume of similar complaints due to these persistent IT problems.

Following that call, I received an automated email from SAS stating that points had been awarded, but it simply restated the incorrect totals without addressing the discrepancy.

After the second flight, I reached out again by phone and reiterated that the issue was now affecting two flights. Despite that, I received the same automated response, again stating the (incorrect) points had been awarded, with no acknowledgment of the complaint or supporting documentation I had provided.

To be clear: I responded to each of these emails with detailed explanations, attached copies of my tickets, and included SAS’s own published point chart as reference. All of these emails went unanswered.

After the third flight, I called a third time, now addressing issues with three separate bookings and expressing significant frustration. No response after a week. I called a fourth time and I finally received an email response acknowledging the issue and claiming that it had been corrected. However, upon checking my EuroBonus account several days later, no correction had been made.

[Apparently I need to make 5 posts in order to add an attachment. When I am able, I will attach screenshots of the correspondence with SAS]

Recommendation:
I strongly advise reviewing your EuroBonus points after every single flight. It’s clear that SAS is aware of the ongoing technical issues with their system, yet they continue to allow these errors to occur without proactively addressing them. Customer service representatives acknowledge the issue casually and are not demonstrating any urgency in resolving it at the root. Furthermore, their assurances that issues have been corrected have proven to be unreliable - you should independently verify all points credited.

This has now become a pattern, not an isolated case.