Originally Posted by
HA1234567
SAS EuroBonus System Is Broken - Beware of Missing Points
On 3 separate flights, I received
700 fewer points than what I was entitled to based on my ticket class. Over
7 weeks, I made
5 phone calls and sent
10+ emails. While some agents confirmed I was right and submitted internal tickets to correct it,
no resolution was made until I escalated repeatedly. Even after receiving a confirmation email that the issue was fixed,
no points were actually credited.
This shows:
- SAS’s system knowingly miscalculates points
- Customers are expected to chase them for basic corrections
- Their Gold customer service and EuroBonus support are unreliable and often unresponsive
SAS is not only
dishonest, but they make loyal customers
fight to receive what they're owed. This is unacceptable service for a premium airline.
Not awarding points correctly is a bit of an issue. It is not just an issue when it happens to premium airlines, it is also an issue when it happens to airlines like SAS.
What routes/airlines did this happen on, and was it distance or booking class/cabin class factors that were the issue? It would be good if you could share a bit of detail, then people know what to look for on their own statements.
They did a pretty huge shake up of the matrix of EB earnings. I would have expected some snafus early on, but would really have excepted it to be ironed out in the first couple of months.