SAS EuroBonus System Is Broken - Beware of Missing Points

On 3 separate flights, I received 700 fewer points than what I was entitled to based on my ticket class. Over 7 weeks, I made 5 phone calls and sent 10+ emails. While some agents confirmed I was right and submitted internal tickets to correct it, no resolution was made until I escalated repeatedly. Even after receiving a confirmation email that the issue was fixed, no points were actually credited.

This shows:

• SAS’s system knowingly miscalculates points
  
• Customers are expected to chase them for basic corrections
  
• Their Gold customer service and EuroBonus support are unreliable and often unresponsive
  

SAS is not only dishonest, but they make loyal customers fight to receive what they're owed. This is unacceptable service for a premium airline.