Originally Posted by
SP03
Hyatt has a similar text feature. It also has the ability to request items directly, which I find often easier than even sending a message.
They have an in-app button, but it just opens phone's text messaging app (chat not done in Hyatt app), at least when I've used it. I've found both Hyatt and Marriott chat/text to be useful though.
I must have been unlucky and stayed at a hotel that didn't offer it
That's right, not all hotels offer it. Pretty sure I've stayed at some Marriotts that didn't have it as an option either.