Originally Posted by
JapesUK
Which rail company is this? My trip with avanti yesterday was 16 minutes late and they proactively announced on the train that everyone was entitled to delay repay. My experience with them is they’ll pay up within the week. It’s only a fiver for
me but every little helps

It was cross country but their automated system says I should only have had a 5 minute delay because there was an alternative available. But the alternative had gone by the time they cancelled my original. So I am battling the robots here.
Doing some breakfast things so the TR will be resumed shortly...