Originally Posted by
hclee01
Apologies that I have not been clear in my earlier post. I booked through an apps which offers IHG Destined Rate (which appears to be done through Virtuoso, my guess).
So I guess try to get them to use the confirmable suite upgrade on IHG Destined Rate booking?
I’d say so. There is nothing in the CSU T&Cs that implies that Destined rates are not eligible. The exception would be if these are discounted rates or 3x2/4x3, which is sometimes the case for some Destined rates.
- Confirmable Suite Upgrade: Confirmable Suite Upgrades will be applicable for one room upgrade to an entry-level suite or premium room where a suite is not available.
- Confirmable Suite Upgrade is valid for 12 months from milestone selection
- Confirmable Suite Upgrade may only be selected once at 40- and 70- night milestone choice
- Confirmable Suite Upgrade can only be applied to stays that are on an eligible rate, e.g., Best Flexible, Member Discount, Reward Night, Government, and select Corporate and package rates
- Confirmable Suite Upgrades cannot be used with the following rate types:
- Group rates, package tour or convention where charges are being paid by a third party
- Free Night or Ambassador Complimentary Weekend Night (eligible at a future date)
- Non-Qualified rate, e.g., Wholesale and OTA
- Employee Rate
- Prepaid rates if deposit is already applied
- Some hotel defined packages
- Confirmable Suite Upgrade must be redeemed by contacting IHG Customer Care
- Confirmable Suite Upgrade can be made starting 14 days before arrival up to 24hrs before Check-In
- Valid for stays up to a maximum of 5 nights
- Confirmable Suite Upgrade can only be applied to the Member’s room and is non-transferable
- Suite Upgrade is not exchangeable for cash or other type of credit
- Platinum Elite and Diamond Elite 72-hour guarantee availability is not applicable
- Confirmable Suite Upgrade will be reinstated to Member’s Rewards Wallet if cancelled in advance of hotel’s cancellation policy timeframe, and original validity dates will apply
- Confirmable Suite Upgrade availability exceptions may apply during special events that result in extraordinary demand, as determined by the hotel
- If a Member uses a Confirmable Suite Upgrade and ‘no-shows’ for their reservation, the Confirmable Suite Upgrade will be forfeited
- Confirmable Suite Upgrade cannot be stacked with guaranteed upgrades for Royal Ambassador, Ambassador, and Inner Circle Members, any additional upgrades are at the discretion of the hotel
- Confirmable Suite Upgrade is available at all IHG brands, except avid hotels, Atwell Suites, IHG Army Hotels, Holiday Inn Club Vacations, IHG Residences, including but not limited to InterContinental Residences, voco Residences, Crowne Plaza Residences and Six Senses Hotels Resort Spas. The benefit also is not available at InterContinental Alliance Resorts (Macau) or participating Iberostar Beachfront Resorts.
- Confirmable Suite Upgrades to Club rooms, Club REGENT or Club InterContinental rooms/floors do not include Club-level amenities, facilities or services, e.g. Club Lounge access, free pressing, airport transportation.
- To the extent that Suite inventory is either limited or not available at a property, premium rooms will be offered, if available. Properties having neither suite nor premium room inventory will not be able to offer Confirmable Suite Upgrades.
- Confirmable Suite Upgrades cannot be applied to reservations booked through https://www.anaihghotels.co.jp/ and Japan hotels’ independent site.
Last edited by ringingup; May 22, 2025 at 4:06 am