Originally Posted by
canadiancow
If you're "not travelling today", you just get bumped to the front of res. And to be perfectly honest, I find res to generally be more capable and faster for anything that isn't "I want to do something that requires being checked in".
If you're "travelling today", then even if it's something that doesn't need a concierge, you get a concierge.
Even for a missed connection, unless the replacement flight I want is about to close for check-in, I find it quicker to deal with it through res.
My recent examples (in this thread and IRROPS thread):
1. Would have missed the flight without a concierge, and it would have been entirely my fault.
Concierge Service – Expectations & Experiences (The Good, The Bad, and The Ugly)
2. Broke MCT for me, and met me with a golf cart, getting me home substantially earlier than booked.
Concierge Service – Expectations & Experiences (The Good, The Bad, and The Ugly)
3. Was the only pax allowed off a plane that returned to gate for a mechanical issue, which absolutely would have blown my connection if I hadn't called in.
IRROPs - Cancellation / Delay / Diversion etc. WITHIN 48 HOURS of departure (2024)
I guess my attitude is more that if res can do it, you should be talking to res.
I had this last one happen three times in a row flying YVR-YYC-LHR
It happened a while ago now but, if I recall correctly, the layover in YYC was right at the MCT. Each time, YVR-YYC had some issue after the doors had closed and time ticked down making it more likely I’d miss the connection.
Each time I called concierge and explained the situation, and they immediately moved me to the nonstop YVR-LHR, protected my upgrade, I deboarded, and I got to relax in the intl MLL instead.
After the first time I realized that it wouldn’t be a bad strategy to get a confirmed upgrade in advance on YYC-LHR (which was easier at the time) and bank on the same thing happening again, which it did
