Sorry, I have in "conversations" with various Hertz call centers and in email exchanges over the last few days. The company makes it a challenge to get out of that loop.
What happened - A letter from the traffic violations department in Southern California was sent to an old address and forwarded to me. In it was a charge of a traffic violation requiring a response by August. The referred incident took place in August of 2024 and received this past April. California stated that the information was collected from Hertz. Hertz related my name but with a drivers license, address, and state that I haven't used in years. I rented from Hertz that summer for one day but did not have any incidents.
Before I contact California PD, I wanted to contact Hertz to collect the information of the incident and ask why this info was related to PD months after the incident so I can properly follow up. I was not initially complaining; just wanted to know where the info came from. That is when the communications issues with Hertz began.

Thus far, I have learned that ALL violations and toll issues are siphoned out to a separate entity whose job is to process toll payments and manage simple transactions. I spoke with them and they indicated that they only have the info on the car that Hertz provides. ALL customer service - email and and phone - are handled by third parties. Emails I suspect might be filtered from some sort of auto AI response as it was obvious that the recipient of my initial email did not read any of the cases numbers (which I quoted in my emails). I consistently requested a Hertz rep to call / email me back. The third parties have thus far ignored the request. But, one email suggested that that the company that manages their violation will pay the bill of the violation. (As this is a PD traffic violation, I have difficulty believing that is possible). So, I did locate what I believe to be corporate managers and if I am correct, will post it later.

So, any advice would be appreciated but my next step is to contact their corporate.