Originally Posted by
moondog
I have another customer service interaction to report on today. This time I wasn't really expecting anything because their snafu was far more minor than the large undisclosed resort fee in Orlando or them trying to overcharge me in Tokyo by $40 per night. They simply failed to tell my current serviced apartment place that I paid for an additional 5 days, and this took about 30 minutes to sort out. In any event, they tossed me $43 in Trip Coins, which I felt was quite generous.
Was that in China? Typically in China, I split my reservations into 1 night ones, so that I can leave as I please. If I extend the stay, we just communicate in wechat directly with the property and most of the time they just proactively ask if I am extending, or failing that I just send them a screenshot of the app. For most properties, you can cancel until 6 PM on the day and some by 8PM and some even by midnight (that is if you are just arriving, if you are extending, you need to make up your mind by 12-2PM or whatever the check out time is).
Big fan of those service apartments here btw, you get a residential feeling and can check in before you arrive, and you can get a good place for 100-150RMB (more like 200RMB in Shanghai/Beijing).