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Thread: Current stay missing from app
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Old May 20, 2025 | 9:20 am
  #6  
Expatriate
100 Nights
150 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: May 2002
Posts: 592
Happened to me (on .App and .Com) late April after 13 nights with 5 remaining.
Hotel front-desk said there was an update to Opera system over the weekend. Ok, but reservation did not re-appear. Made sure Folio received by email PDF before leaving the property.
Emailed to Consumer Affairs before checkout. No reply.
Stay posted normally

Another issue: made bookings at two properties 15 minutes apart ...one property: no email confirmation and did not appear on .Com or .App until 24-36h later.
When email confirm did not arrive in 10 minutes, screenshot the webpage of booking with confirm# and emailed Consumer Affairs.

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