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Thread: IB Avios Redemption - Changes in branding, stealth devaluation
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Old May 20, 2025 | 1:50 am
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craigthemif
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Originally Posted by marcolau317
I only know this change for certain because I tried to cancel and rebook flights over the past weekend, when one agent suddenly mentioned the new policy saying the lowest redemption fare are no longer refundable (as of 1 May). Over the past few weeks on occasion the Comfort fare term has been showing up on and off on redemption screen. The Basic fare is showing up for the first time within the past 24 hours.

Now even the flights that were showing 2 Comfort fare level overnight are now updated to show Full-flex Comfort and Basic only.
Not to say that you're wrong, but FT is full of examples of IB phone agents spouting absolute nonsense. They are totally unreliable sources of information. And "as of 1 May" no longer refundable is total BS. A future date might be slightly more credible.

I haven't been able to replicate "Basic" anywhere - although that doesn't mean it might not be in the process of rollout as we write...
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