Originally Posted by MedSailing

I booked an Air Canada flight which was code shared with Swiss Air. The only email communication I received was the confirmation of booking. After that no communication whatsoever besides one email on the day of the flight suggesting I check in my carryon as the flight was full. I tried checking in online the morning of the flight (8 hours in advance of my required time to be at the airport) but the Swiss air website continued to fail as well as their app. I was travelling with carry-on luggage only. I checked to see when the check in desk closes as I wanted to see if my check in attempts were successful. I arrived just as the desk was closing, 45 minutes before the gate closed. Yes, late, but I travel frequently and have arrived last minute in past with no issue given I check in online and rarely if ever, do I check in luggage. Swiss Air agents were just closing up when I arrived to ask. I was berated for not arriving three hours in advance. I was denied the opportunity to proceed through security and head to the gate. I arrived at check in counter 45 minutes before the gate closed. They radioed gate attendants to confirm they were unable to process arrivees. I was advised to call Air Canada for an alternate flight. The question is: Has anyone booked a flight and neither the carrier nor the airline the flight was booked through not sent any comms about the flight besides “you’re booked here’s your itinerary”?