Originally Posted by
azepine00
Marriott striving to deliver bare minimum doesn't surprise me.. people who try to justify marriotts approach still do...
Originally Posted by
UA-NYC
The defense of a program continually weakening its benefits is mind blowing. But I guess YMMV and all.
The explanation is pretty simple. Some people's experiences are different from yours. Neither of you seems to allow for that, even if those people (like me) are in the minority.
Originally Posted by
Icycoolz
Looks like many are trying to downplay the nerf, saying that there is no diff. In actual fact, there is a difference and a major one. Customers will no longer be able to use the terms and conditions to fight for a suite upgrade (if there is any available). Moving forward, upgrades will be based on hotel discretion.
That always makes me smile. "Fight for a suite upgrade"? The last thing I want to do when standing at the front desk and checking in to a hotel is get out my laptop or phone to see if there are suites available and start fighting with the FDC to get what I think that I'm entitled to. When having a suite is important to me, I book it. Otherwise, it's just a nice-to-have, but not terribly important.
Originally Posted by
AJNEDC
I completely understand the value of certain room upgrades, such as a higher floor, a room with a view, or access to a club lounge. These enhancements can genuinely improve the experience. However, if the issue revolves specifically around an upgrade to a suite, it’s not something I particularly care about. The vast majority of my Marriott stays are business-related and I’m usually traveling alone, so a suite is unnecessary space. Of course, if I were on vacation at a beach resort, an upgrade to a suite would be far more meaningful and appreciated.
Agreed. And there are always SNAs (or whatever they're called now). I've also found that I can increase my chances of an upgrade for special occasions (when the rate for a suite or the suite I want is more than I want to spend, etc.) by communicating with the GM in advance. But I do this rarely.