FlyerTalk Forums - View Single Post - UA launches Elevated 787, Polaris Studio,Polaris Suites(SFO-SIN 22Apr, SFO-LHR 30Apr)
Old May 18, 2025 | 10:03 am
  #241  
PTahCha
Original Member
30 Countries Visited
1M
All eyes on you!
25 Years on Site
 
Join Date: May 1998
Location: CT/NY
Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 7,273
Originally Posted by qukslvr619
Well if revenue passengers aren't paying the differential why does it matter? It's the same argument that gets made as to why International Business Class upgrades aren't handed out like domestic F. If you give it away for free why would people pay extra?

My biggest concern with Polaris/Polaris Studio is that there is no physical divider like Global First/BusinessFirst. The difference between GlobalFirst and BusinessFirst really came down to appetizer/soup, and a different seat. Now there is no bulkhead, so how well are FA’s going to enforce a group of two that just wants to sit together, but they could only book 1 Polaris Studio and 1 Fauxlaris seat; or whatever scenario. Who gets the caviar if the seats end up empty? What’s to stop the FA’s just letting someone move seats?Here’s another scenario…..some ill-informed/clueless 1K or GS (they do exist) in 2A gets in a tiff because they see someone in 1A being served caviar….and then the questions start “but why can’t I have it too?” “What do you mean its a different Polaris seat….we are in the same cabin its just the bulkhead?” “The sign says Polaris…aren’t we all in Polaris?”

Maybe its not that big of an issue, but I am curious how in reality the whole Polaris throne at the front of the cabin with special amenities but attached to the rest of the cabin is going to work. Someone’s going to complain that they didn’t get the special pajamas, even though its a different seat/cabin/experience etc. What if certain amenities aren’t catered or provisioned properly….do you just get the benefit of the bigger seat and too bad no refund?

From the FA perspective, this will end up going the way of the bloody mary/champagne cart….because it was too much work. So you don’t staff an extra FA, but they have to do a different menu, different pjs, different amenity kit, etc. Is it just going to be thrown on the seat when I get there? I’m in 4A waiting for my drink and warm nuts to come and all I see is an FA in the galley cranking open a tin of caviar….but I don’t get any.
This is not different from when they served meals in E+ on premium transcon flights. If you were seated one row behind, then no meal/snack for you.

Originally Posted by IAH-OIL-TRASH
I’m pretty sure UA will oversell regular Polaris into unsold space. If they are the last seats sold in the combined cabin, they should be sold for a bit more, anyway. The bigger question is if the combined cabin is not sold out and there’s upgrades in the mix. Do they not assign seats to the upgrades until they move up paid Polaris by status/fare into the caviar seats?
They'll following current procedures - presumably, if a PP/mile option is available for Polaris Studio, they will process those first before upgrade folks from PP/Economy to Polaris. They will not op-up folks into Polaris Studio just to process additional upgrades unless it's oversold in PP/Economy.

However, there's an opportunity for surprise and delight for GS and 1K here, depending on the pricing gap between Polaris Studio and Polaris.

Originally Posted by Dyce
Another question… seeing as how they’re touting the shared dining option… do I get the caviar service if I’m sitting in 1A ottoman enjoying dinner with Mrs Dyce? Same champagne?
The caviar app is presumably pre-plated, so there are exactly 8 provisioned, presumably.

The rose champagne probably has more flexibility, since not everyone want champagne.
PTahCha is offline