Originally Posted by
Icycoolz
Looks like many are trying to downplay the nerf, saying that there is no diff. In actual fact, there is a difference and a major one. Customers will no longer be able to use the terms and conditions to fight for a suite upgrade (if there is any available). Moving forward, upgrades will be based on hotel discretion.
As the post above yours said, many people actually consider it a good thing that hotels can assign upgrades based on a variety of factors (such as how frequent they stay at a particular hotel) instead of giving it to those who use the terms and conditions to fight for a suite upgrade.