Hi together,

with the changes in the miles & more program I have decided to switch to M&S where it is easier to attain and keep gold status.
For the past months I have retroactively been adding the miles to my account, so that I can still use my M&M FT status to access lounges, which until April worked smoothly.
Since early April every time I try to credit the miles I receive following error message: 'Your request could not be processed. Please try again later.'
This has been the case both in app and on website.
Flights where this applied:
MUC - BER with LH in U, and return in V
MUC - ORD with LH in PE G
ORD - DFW with United in Y

Q1: Does anyone know why this is happening, and what the solution would be?
Q2: What is the best way to have TK solve this issue? Submitting a feedback form did not lead to a response in the past week. I called the hotline, and they told me they could not help me, and to use the feedback form. Maybe best would be to visit the airport TK desk?

Thanks in advance!!
BR