Originally Posted by
stant
I laugh at 90% of people expecting compensation here, but this instance isnt about not having fries avaliable. the op paid for something and he cant get it. this is a valid beef. there is no recooking his steak, unless of course the airline wants to fly him between x and y again, for free, and give him his paid for meal.
Agreed. If McDonald's runs out of fries, they give you a refund. It's happened to me and they apologized, asked if I wanted a swap or it voided out. This is very standard for service not rendered - either a partial refund or alternative compensation. I have delivery milestones for my clients, everyone has some form of expected services rendered as part of their work.
.... happens. It's how you recover that determines how clients feel about you. It costs AA literally nothing to proactively award some compensation and, guess what, almost everyone will be thrilled that their short-of-standard experience was recognized. Especially for a CK.
Originally Posted by
SkyTeam777
Thanks for the feedback. Should I write the CK email address or go through the customer service form?
As you're CK and have a CK exclusive communication path, I'd use that to start.