The state of the BA website is effectively broken. Most standard functionality works most of the time but once you get into anything more complex or less frequently required then it often fails. Once in a while you notice a change for the good, a recent example being a simple flight date and time change which worked flawlessly, but more often than not it’s very disappointing.

Not only is HHA processing faulty, but my recent examples are
- OnBusiness numbers into bookings
- OnBusiness points processing and retro-claim
- Redemption booking taxes calculations
- incorrect redemption booking availability for both Avios and OB redemptions
- multi-sector flight bookings failing or not displaying correct availability
- not having to log on and retaining private information after supposed log off
- limit to number of flight options displayed on any given day, so truncating available options
- „random“ switching between old and new style websites (sometimes also forcing a new log in)
- failure to book and process payment once desired options have been selected

… and more.

Given that BA has insufficient resources in call centres, and dare I say some fairly incompetent and unknowledgeable agents, I would expect them to invest in the front-end IT to make sure as much as possible can be accomplished online. This can only be costing them revenue.