QuietLion,

The reason I despise Starwood and am dropping them from my plans for 2000 is their inconsistant manner of doing business. Up to the time I left their fold I had about a dozen stays. I had only one that I would consider good. Great upgrade in Chicago at the Sheraton towers. The rest were at Westins were staff was rude and charges were even incurred ( or attempted ) for an upgrade. I got no satisfaction from the property management on several occasions and found it best to go elsewhere. I am not demanding at all, maybe that is the problem. I did expect some type of reasonable service as a Starwood Platinum but rarely received it. I could tell you several horror stories from the Sheraton in Raleigh to the Westin in Cincinnati but I am sure you get the point. It is just a preference thing, and I have done better elsewhere.