ETA - chat agent finally showed up. Resolved.
Agent was helpful. Needed to pay a third time, but both prior (pending)payments are supposed to drop off. Lost my seat, but was able to get it back via the app. System glitched. Ghost reservation.
Originally Posted by
narvik
Does one or both actually still show up today in the app?
A failed transaction right at the payment stage will sometimes have the flight remain 'active', but show as unpaid.
The one I want to keep shows up in my app and online. UA sent me emails for both (with separate confirmation numbers) advising me that I appeared to have conflicting flights. The unwanted confirmation number does not come up when I try to bring it up in my app or on my computer. I tried calling, but their message says call back in several days if your flight isn't today. The chatbot couldn't help. I've been in queue for a chat rep for 20 minutes now, but need to check out of my hotel soon.
Both tickets were charged.