Originally Posted by
Andrea Waters
FWIW, the frame broke on my Baseline twice. B&R replaced the frame both times. This was several years ago. At that time, I had to pay for shipping there completely on my own as well as find a box or pay UPS to wrap it up for me. Each time, it was well over $100 to ship it back because it was the Baseline large size. I still really like my B&R luggage but I'm not such a believer in the lifetime warranty.
My impression is that the $30 fee to return is standard for any repair evaluation. Reasonable given the size of the bag
I went with the Baseline softcover this time. They are probably more repairable than the hard shell long term. Still paid $300 or so for that "warranty" option. I am Ok with that given what I paid for th bag 7 years ago. I would not be OK if the timeframe was only a year or two.
BR should have a big asterisk explaining the unrepairable bag situation