Originally Posted by xyzzy
With regard to upgrades we *know* the rationale. I have no problem with them holding back F seats to attempt to sell them. I *DO* have a problem with them advertising that we've got a chance at an upgrade 5/3/1 day out depending on status when they're holding all the seats back.
Well stated - CO really needs to stop giving us the appearance that they are talking out of both sides of their mouths. Do not offer a benefit that you can not or will not be able to provide. "Space Available Complimentary Upgrades" have become "Fare Class Available Complimentary Upgrades" and that is frustrating a heck of a lot of us.....