Originally Posted by
MatthewRob
Did you ever get it resolved? I have exactly the same issue on a flight I took last week: check-in upgrade reticketed in U and it has logged in activity as zero miles. Emailed AA who says "We need to look into this a bit more. We have escalated your request for review. Typically, there is a resolution within 30 days."
I'm wondering if this is a consequence of BA moving to new ticketing system. I have another upcoming flight in a couple of weeks where I paid for a promo upgrade and it has re-ticketed in U class, so I am expecting the same issue.
Yes but it took a couple of months and is a ball ache. You need to call - request Advantage customer services and speak to someone who will create a case which has to be referred to BA. Expect frustrations but you will need to call. They also cannot give you an update until the 30 days times out on the request.
This needs to be fixed moving forward by BA/OneWorld.