Originally Posted by DALemployee

It is also very hard to teach the new agents anything at all. They have the attitude that you are just old and outdated and they already know better than your 20 plus years could ever apply. I have never seen a group of people be so proud of themselves for learning the basic functions of simply doing the job that they were hired to do. I would suspect that the future of customer service will suffer tremendously because of the huge hit these young people are taking to their egos over asking for help or admitting that maybe they don’t know everything.