I've got a good news, and sensible update here on the prior craziness. Whether this is only available for Ambassador members, or (I hope) common sense is now prevailing in the standard operating procedures. I was dreading my claims, as over a two week trip I had two overlapping stays, from an airport stay plus then arriving early with a family in tow at a hotel and couldn't find an alternative Hilton, so basically double night bookings along with an early (actually "late") check-in.

The stays didn't post normally and I was dreading the email communications, as a year ago where I would have had to "choose" between stays: and I had expensive airport stay + cheaper (but longer) hotel stay, one of which was paid for with points (5 nights for 4 nights), and all were during the double nights credit period promo.

Surprisingly when I emailed my Ambassador being transparent about the overlap up-front, she was able to post the correct nights, and the total amount of spend - but without having to back-out the Airport stay! So the end result is that I get the correct number of points (from spend/room), and the right number of nights (not double counting, but the right numbers overall) - This is massively better than a year ago

This was my set-up:

• 2 nights Airport Hotel (left at 11pm) || 4 nights paid city hotel [5 nights total], arrived at 11am [posted as 2x night and three nights overall]
• 1 night airport hotel (left at 6am) || 5 nights points beach resort [5 nights total], arrived at 11am or so [posted as 1x night and four nights overall]

In addition I see that the invoices/hotels have gotten smarter now, and none mention my check-in/out times, presumably too many complaints the other way around (on the lack of nights posting).... in fact the airport hotel even had an invoice date for my departure, but clearly had 2 nights and a check-out day the day later than the invoice date.

A good outcome, and from my persective a reason to really reduce the pain of this FAQ!